Question 1

Can sessions be scheduled across different time zones?

Accepted Answer

Yes, sessions can absolutely be scheduled across different time zones.Our tutors and students are based in various locations, so we regularly coordinate lessons across time zones. Scheduling is done in a way that works for both the tutor and the student, and we confirm times clearly to avoid any confusion.Once a tutor is matched, we’ll help align availability and ensure everyone is working off the correct time zone.

Question 2

Are weekend or holiday tutoring sessions available?

Accepted Answer

Yes — weekend and holiday tutoring sessions are available, subject to tutor availability.Many of our tutors do offer lessons on weekends and during school holidays, which can be especially helpful for catch-up, exam preparation, or flexible scheduling. Once we understand your preferred days and times, we’ll do our best to match you with a tutor whose availability aligns.

Question 3

Can we increase or reduce tutoring sessions during the year?

Accepted Answer

Yes, you can absolutely increase or reduce tutoring sessions during the year.Our system is flexible, so session frequency can be adjusted at any time based on the student’s needs, workload, or exam timelines. You’re never locked into a fixed schedule, and we’re always happy to adapt the plan as things change.

Question 4

What happens if my tutor’s availability changes?

Accepted Answer

If a tutor’s availability changes, we’ll work with you to ensure there’s no disruption to learning.Depending on the situation, we can:Adjust the lesson schedule to suit the tutor’s new availability, orMatch you with an alternative tutor who is equally well suited to the subject and curriculum.We’ll always communicate changes clearly and make sure you’re comfortable with the solution before moving forward.

Question 5

Do you support students repeating exams or improving results?

Accepted Answer

Yes. We regularly support students who are repeating exams or aiming to improve their results.Our tutors are experienced in:Targeted exam preparation,Identifying gaps from previous exam attempts,Improving exam technique and confidence, andWorking strategically toward higher grades.Whether a student is rewriting a subject or simply wants to strengthen performance, we tailor support to their specific goals and exam requirements. Please let us know so we can match you with a tutor experienced in exam rewrites or result improvement.

Question 6

Are past papers and mark schemes used?

Accepted Answer

Yes, past papers and mark schemes are very much part of our approach to help students understand how marks are awarded, improve exam technique, and practise answering questions in a way that examiners expect.Our tutors regularly use:Past exam papers,Official mark schemes, andExaminer reports (where available)To help students understand how marks are awarded, improve exam technique, and practise answering questions in a way that examiners expect.

Question 7

Do tutors help with exam technique and time management?

Accepted Answer

Absolutely. Some tutors specialise in exam technique, time management, and assessment strategy including:Understanding command words and question requirements,Structuring answers effectively,Allocating time appropriately per question, andPractising under timed exam conditions.This helps students work more confidently and efficiently during exams, not just improve subject knowledge.

Question 8

How early should we start exam preparation?

Accepted Answer

As early as possible. Students often have gaps from previous years, so early preparation allows time for:• Concept clarification• Skill development• Exam techniqueWe do not guarantee exam outcomes, but we provide structured, exam-aligned support.

Question 9

How do I contact your support team?

Accepted Answer

We aim to respond to all enquiries within 24 hours during business days. Our support team is available to assist with tutor matching, scheduling, technical issues, payments, and general enquiries.You can contact us via:• WhatsApp – for quick questions and ongoing supportWe aim to respond as promptly as possible and will guide you through the next steps to ensure a smooth experience.

Question 10

Who is my main point of contact once tutoring starts?

Accepted Answer

Once tutoring starts, your main points of contact will be:Your tutor, for lesson-related questions, scheduling, and academic support, andYour allocated Educational Consultant, for anything related to tutor matching, changes in sessions, payments, or general support.We work together to ensure everything runs smoothly and that you always have someone to reach out to if you need help.

Question 11

How are safeguarding concerns handled?

Accepted Answer

Safeguarding concerns are escalated immediately and handled in strict accordance with Global Tutors’ safeguarding and data protection policies.We take safeguarding very seriously and ensure that any concerns are addressed promptly, confidentially, and with the appropriate procedures in place to protect students at all times.

Question 12

What happens if a tutor or student breaches conduct rules?

Accepted Answer

If a tutor or student breaches conduct rules, the matter is taken seriously and addressed immediately.Depending on the situation, this may involve:reviewing the incident in line with Global Tutors’ conduct and safeguarding policies,speaking to the parties involved to gather context,issuing guidance or warnings where appropriate, orending the tutoring arrangement and, if necessary, arranging an alternative tutor or suspending services.Our priority is always to maintain a safe, respectful, and professional learning environment for everyone involved.

Question 13

Can parents request access to lesson recordings?

Accepted Answer

Sessions are recorded primarily for safeguarding and quality-assurance purposes, but if a parent or student would like access to a recording for revision or review, this can be arranged upon request, subject to consent and our data protection policies. Recordings are not available to watch on demand.

Question 14

What should I do if something feels inappropriate?

Accepted Answer

If something feels inappropriate, please raise it immediately.You can:contact your Educational Consultant, orreach out directly to Global Tutors through the usual communication channels.All concerns are treated seriously, confidentially, and without judgment, and will be escalated in line with our safeguarding and conduct policies. Your safety and wellbeing are always our top priority, and you will be supported throughout the process.

Question 15

What if I have a concern or complaint?

Accepted Answer

If you have a concern or complaint, please raise it as soon as possible so we can address it promptly.You can contact:your Educational Consultant, orGlobal Tutors directly via our official communication channels.All concerns are handled professionally, confidentially, and in line with our complaints and safeguarding policies, with the aim of resolving issues quickly and fairly while ensuring the best possible experience for students and families.

Question 16

What role do parents play?

Accepted Answer

Parents play an important and active role in their child’s tutoring, especially for students under the age of 16.For younger students, parents are expected to:provide consent for tutoring and any recordings,support scheduling and attendance,help create a suitable learning environment at home, andstay informed about progress and any concerns.Parents are welcome to communicate with tutors and the Educational Consultant, and may check in on sessions as appropriate. As students get older, we encourage increasing independence, while still keeping parents informed and involved where needed.

Question 17

How is student data protected?

Accepted Answer

Global Tutors takes data protection and privacy seriously and complies with applicable data protection laws, including the Australian Privacy Act and POPIA (Protection of Personal Information Act, South Africa).In practical terms, this means:Secure Storage & Access• Student and family data is stored on secure, password-protected systems.• Access is restricted to authorised Global Tutors staff only, based on role and necessity.• Sensitive information (such as contact details and learning records) is handled with heightened care.Confidential Handling of Information• Personal information is used only for educational, administrative, and support purposes.• Data is never sold or shared with third parties without proper authorisation or legal requirement.• Tutors receive only the information necessary to support the student’s learning.Platform & Technology Safeguards• Online platforms are selected and configured with security and privacy best practices.• Communication channels are monitored to prevent unauthorised access or misuse.• Systems are maintained to reduce risks of data loss, unauthorised sharing, or breaches.Lesson Recordings & RetentionWhere lessons are recorded for safeguarding, quality assurance, or dispute resolution:• Recordings are stored securely• Access is limited to authorised personnel• Recordings are automatically deleted after 30 days

Question 18

Can tutors contact students outside the platform?

Accepted Answer

No. Tutors are strictly prohibited from contacting students or families outside the Global Tutors platform, including sharing personal contact details, requesting or accepting direct payment, or offering private tutoring independently.Any breach of this policy is considered a serious violation and may result in:• Immediate termination of the tutor’s contract• Permanent removal from the Global Tutors platform• Forfeiture of outstanding payments or credits, where applicable• Legal action, where misuse of data, solicitation, or financial misconduct is involvedThese measures are in place to protect:• Student safety and safeguarding standards• Data privacy and confidentiality• Fair business practices for tutors and familiesGlobal Tutors actively monitors communication channels and investigates any reported concerns promptly. Families and tutors are encouraged to report suspected breaches immediately.

Question 19

Are online tutoring sessions recorded?

Accepted Answer

Yes, sessions may be recorded for quality assurance, child protection, and dispute resolution. Recordings are securely stored for up to 30 days and accessed only by authorised staff. Cameras should also be on at the start of lessons to support safeguarding and engagement.Recordings are:• Securely stored• Accessed only by authorised staff• Deleted after 30 days

Question 20

Safety and Compliance

Accepted Answer

Policy for Students Under 16At Global Tutors, the safety and wellbeing of students under the age of 16 is a priority. We apply additional safeguards to ensure a secure, professional, and age-appropriate online learning environment.Parental Awareness & Consent• A parent or legal guardian must provide consent for all students under 16 to participate in online tutoring.• Parents should be aware of lesson schedules, tutor details, and the online platform being used.Supervision & Lesson Environment• Lessons must take place in a shared or easily supervised area of the home (e.g. living room, study, or open space).• Tutors may request that a parent or guardian is nearby during lessons, particularly for younger learners.• Parents are welcome to observe lessons if they wish, provided this does not disrupt learning.Tutor Conduct & Communication• Tutors must maintain strict professional boundaries at all times.• All communication with students must take place only through approved Global Tutors platforms.• No private or personal communication outside of scheduled lessons is permittedCamera & Recording PolicyCameras should be on at the start of lessons to support safeguarding and engagement.Lessons may be recorded for child protection, quality assurance, and dispute resolution.Recordings are:• Securely stored• Accessed only by authorised staff• Deleted after 30 dayData Protection & Online Safety• Student information and lesson data are protected under strict data protection standards.• Platforms are secured, monitored, and used in line with safeguarding best practices.• Any safeguarding concerns are escalated immediately and addressed in accordance with Global Tutors policy.Boundaries & Expectations• Tutors may not request personal contact details, social media connections, or off-platform interaction.• Students are expected to behave respectfully and follow online classroom rules.• Any inappropriate behaviour, from either party, is taken seriously and addressed promptly.Our CommitmentThrough careful tutor vetting, clear conduct expectations, parental involvement, and secure systems, Global Tutors works proactively to minimise risk and ensure a safe, respectful learning experience for all students under 16.

Question 21

Do parents need to be present during lessons?

Accepted Answer

Parents do not need to be present during lessons.For students under 16, we do recommend that a parent or responsible adult is nearby and available during sessions, especially at the beginning. This helps ensure a safe learning environment and provides support if needed.As students become more comfortable and independent, parental presence can be reduced, while communication with the tutor and Educational Consultant remains open.

Question 22

What technology is required for online tutoring?

Accepted Answer

Lessons take place online in a secure virtual learning space.Students will need:a stable internet connection,a suitable device (laptop or desktop recommended), anda quiet, distraction-free environment to support focused learning.For the best experience, we recommend using the Google Chrome browser.In addition, the following are highly beneficial:Headphones (to minimise background noise),a microphone for clear communication, anda tablet with a pen (such as a Wacom or similar) to allow tutors and students to work through problems, diagrams, and written explanations more effectively.Parents are responsible for ensuring an appropriate setup, particularly for younger students, so lessons can run smoothly and safely.

Question 23

What is expected from tutors and students?

Accepted Answer

To ensure a smooth and effective learning experience, we ask both tutors and students to meet the following basic requirements:💻 Technology Requirements• A reliable internet connection• A laptop or desktop computer (tablets may be used where appropriate; phones are not recommended).• A working webcam and microphone• Access to the agreed and approved classroom toolsTutors are expected to be familiar with digital teaching tools and to manage lesson flow professionally.📚 Learning Environment• A quiet, well-lit study space free from distractions• A neutral and appropriate background (physical or virtual)• Minimal background noise to allow clear communicationThis helps maintain focus and creates a professional, respectful learning environment.Note: a tablet with a pen (such as a Wacom or similar) to allow tutors and students to work through problems, diagrams, and written explanations more effectively.

Question 24

How are online tutoring lessons delivered?

Accepted Answer

Online tutoring lessons are delivered through a secure virtual classroom using video conferencing and interactive tools.Tutors typically use:live video and audio for real-time teaching,screen sharing and digital whiteboards to explain concepts, andshared documents or resources to work through examples and questions together.Lessons are one-on-one (unless otherwise arranged) and interactive, allowing tutors to adapt teaching in real time to the student’s needs.

Question 25

What happens if a student arrives late?

Accepted Answer

We understand that delays can happen. If a student expects to be late, we ask that they notify the tutor as soon as possible.If a student arrives within the first 20 minutes, the tutor will continue the session, but the lesson will still end at the originally scheduled time. This is to respect the tutor’s schedule and other student commitments.If a student arrives more than 20 minutes late without prior notice, the session may be forfeited and charged in full, in line with our cancellation and no-show policy. This is because the tutor has reserved that time and other students are unable to book the slot at short notice.We recommend securing a regular lesson time and allowing a buffer to avoid missed learning opportunities.

Question 26

Are refunds available?

Accepted Answer

Refunds are not generally provided for unused or expired credits. Each request is reviewed on a case-by-case basis to ensure fairness to both families and tutors.﻿Where a refund is not applicable, we will always aim to offer alternative solutions, such as rescheduling sessions or extending credit validity where appropriate.

Question 27

Can lessons be rescheduled due to internet problems?

Accepted Answer

In many cases lessons can be rescheduled if there are genuine internet problems.If a session is disrupted due to connectivity issues on either side, we ask that you inform the tutor and your Educational Consultant as soon as possible. We’ll then help reschedule where appropriate.We do recommend testing internet connections in advance to minimise disruptions, but we understand that technical issues can occasionally occur and handle these situations fairly and flexibly.No-ShowsIf a student does not attend a scheduled lesson without prior notice (a no-show), the session is normally charged in full, as the tutor has reserved that time.To avoid no-show charges, we ask that any cancellations or rescheduling requests are communicated in advance, in line with our cancellation policy.

Question 28

What happens if there is a technical issue during a lesson?

Accepted Answer

If a technical issue occurs, both students and tutors are encouraged to try resolve it together where possible.First, check the following:Internet connectionCamera and microphone settingsBrowser permissions (we recommend using Google Chrome)Your tutor can often help troubleshoot quickly. If issues persist, please contact support so we can assist and help prevent future disruptions.If a technical issue occurs, depending on the situation, we may:try to resolve the issue and continue the lesson, orpause and reschedule the session, orarrange a make-up session if a significant portion of the lesson is affected.We handle technical disruptions fairly and flexibly, and we encourage both tutors and students to test their setup in advance to minimise issues.

Question 29

What happens if a tutor cancels a lesson?

Accepted Answer

Tutors are expected to provide at least 24 hours’ notice if they need to cancel or reschedule a lesson. If a tutor cancels a session with sufficient notice, the lesson will be rescheduled at a mutually convenient time, with no loss of credits.If a tutor cancels within 24 hours of the scheduled lesson, Global Tutors will ensure that:• The lesson is rescheduled at no costIn all cases, no credits are deducted for tutor-initiated cancellations.This policy helps maintain fairness, accountability, and continuity of learning, while respecting families’ time and commitments.

Question 30

What is the cancellation policy for students?

Accepted Answer

We understand that schedules can change, and we aim to be fair to both families and tutors.Students must cancel or reschedule a session at least 24 hours in advance of the scheduled lesson time. When this notice is given, the session can be rescheduled or the credit retained for future use.If a lesson is cancelled within 24 hours of the scheduled start time, or if the student does not attend the session (no-show), the lesson will be charged in full. This is because the tutor has reserved that time and is unable to offer it to another student at short notice.This policy helps:• Respect tutors’ professional time• Prevent loss of availability for other students• Encourage consistent attendance and routine• Reduce last-minute scheduling disruptionsWe strongly recommend securing a regular lesson time to avoid missed sessions and ensure continuity of support. If exceptional circumstances arise, families are welcome to contact their Educational Consultant to discuss the situation.

Question 31

How long are tutoring lessons?

Accepted Answer

Tutoring lessons are flexible and can be adjusted to suit your child’s needs.Most sessions are typically 60 minutes, but lesson lengths can be:• 45 minutes• 60 minutes• 90 minutes• 2 hours (or longer for exam preparation, by arrangement)Lesson length should be requested in advance, and the tutor will allocate time accordingly. This flexibility allows families to choose shorter sessions for regular support or longer sessions for revision, assessments, or exam-focused work.Once a lesson is successfully completed, the appropriate amount of time is deducted from your available credits.

Question 32

Can credits be transferred between siblings?

Accepted Answer

We prefer separate accounts for each student to avoid scheduling conflicts and ensure accurate credit tracking and reporting.

Question 33

How do I book tutoring sessions?

Accepted Answer

Lessons are first set up through your Educational Consultant, who helps match you with the right tutor and ensures everything is in place. Once tutoring has started, you will book lessons directly with your tutor, and you and your tutor are free to organise sessions at times that are convenient for both of you.While Global Tutors is always here to support you throughout the process, we do not manage individual tutor schedules. Our tutors are independent professionals, so their availability is not fixed and may change based on demand.We can help assess suitability and make the initial match, but once connected, scheduling is arranged directly between you and the tutor.To ensure consistency and avoid last-minute cancellations or scheduling issues, we strongly recommend that you lock in a regular day and time with your tutor. Tutors tend to book up quickly, and securing a recurring slot helps create routine, structure, and continuity for your child’s learning.Parents and students may book:• Weekly sessions• Multiple sessions per week• Short-term or intensive exam preparation﻿All sessions are subject to tutor availability.

Question 34

Will I be notified when credits are running low?

Accepted Answer

Yes. You’ll be notified when your credits are running low.We keep track of credit usage on our side and will let you know in advance when it’s time to top up, so there’s no interruption to lessons. You’re also welcome to check in with your Educational Consultant at any time for an update on your remaining balance.

Question 35

Can credits be used across different subjects or tutors?

Accepted Answer

To keep bookings and scheduling clean and well organised, we ask that each tutor is booked separately, depending on availability.We always encourage consistency where possible. Credits are flexible and may be used across different subjects if your tutor is able to cover them.

Question 36

Do online tutoring credits expire?

Accepted Answer

Credits are valid for 12 months from the date of purchase, giving you plenty of flexibility to use them at a pace that suits your schedule.Unused or expired credits are not refundable.

Question 37

How credits are used?

Accepted Answer

Credits are used on a per-lesson basis.One credit = one hour of tutoring.Credits are deducted after each completed session.Credits can be allocated across different subjects or tutors within the same student account.If tutors have different hourly rates, credits may be deducted at different values depending on the tutor used.We track and manage credit usage on our side and are always happy to update you on your remaining balance.• Credits are linked to the client profile• Once a lesson is successfully completed, the appropriate number of credits is allocated to the tutor• Only completed sessions are deducted, ensuring fairness and accuracyThis system protects both families and tutors by ensuring sessions are properly tracked and confirmed. One credit equals one 60-minute tutoring session. Credits must be purchased in advance and are valid for 12 months from the date of purchase.

Question 38

Can I top up credits at any time?

Accepted Answer

Yes, you can top up credits at any time.To do so, simply request a top-up link from your Educational Consultant. Once payment is completed, the credits will be added to your account and available for immediate use.There’s no minimum top-up requirement, and you can add credits whenever it suits your schedule or tutoring needs.

Question 39

How do I purchase credits?

Accepted Answer

You can purchase credits by requesting a payment link from your Educational Consultant.Once the link is shared, you can complete payment securely online. After payment is confirmed, the credits are added to your account and are available to use for booking lessons straight away.

Question 40

How does the tutoring credit system work?

Accepted Answer

Our tutoring operates on a credit-based system designed to be flexible and easy to manage.1 credit = 1 hour of tutoring.Credits are purchased in advance and deducted after each completed lesson.Credits can be used across different subjects or tutors within the same student account.If tutors have different hourly rates, credits may be deducted at different values depending on the tutor.Credits are valid for 12 months from the date of purchase.Your Educational Consultant helps manage credit allocation and can assist with top-ups or adjustments at any time.

Question 41

Why the credit system works well for families?

Accepted Answer

The credit system works well for families because it offers flexibility, transparency, and control.Families can adjust session frequency as needs change during the year.Credits allow tutoring across multiple subjects or tutors without long-term commitments.Payments are managed upfront, making budgeting simpler and more predictable.Sessions are tracked clearly, so families always know how many credits remain.Credits can be topped up at any time, allowing support to scale up during exam periods and reduce during quieter weeks.Overall, it gives families the freedom to tailor tutoring around their child’s changing academic needs.✔ Flexibility Lessons don’t have to be the same length every time. Sessions can be:• 45 minutes• 60 minutes• 90 minutes• 2 hours, or longer if neededLesson length can be requested in advance, and the tutor can allocate time accordingly—making this ideal for exam preparation, catch-up sessions, or deeper topic work.✔ Control & TransparencyCredits give you a clear overview of:	• Sessions completed	• Time used	• Remaining balance✔ Adaptable to changing needsIf academic priorities change, credits can be adjusted across subjects or tutors (subject to availability), without needing to restart the process.

Question 42

How do you ensure child safety in online lessons?

Accepted Answer

Child safety is a top priority at Global Tutors, and we take a multi-layered approach to safeguarding learners in online environments.All tutors on our platform are thoroughly vetted before onboarding. This process includes interviews, qualification verification, reference checks, and up-to-date police clearance. Tutors are selected not only for subject expertise, but also for professionalism, ethics, and their ability to work appropriately with children and young people.Once onboarded, tutors are monitored and held to strict Global Tutors standards. We maintain ongoing oversight of tutor conduct, communication, and performance, and take immediate action should any concerns arise.To support child protection, lessons may be recorded for safeguarding purposes, quality assurance, and dispute resolution. These recordings are:• Securely stored• Accessed only by authorised Global Tutors staff• Automatically deleted after 30 daysWe also uphold strong data protection standards. Our platforms and systems are secured to protect personal information, communications, and learning data. Access is restricted, data is handled responsibly, and information is never shared without proper authorisation.Through careful vetting, clear standards, secure technology, and active oversight, we work proactively to minimise risk, prevent harm, and create a safe, professional learning environment for every student and tutor.

Question 43

Can I choose or change my child’s tutor?

Accepted Answer

To do this, simply contact your Educational Consultant directly and let them know what you’d like adjusted (for example: subject focus, teaching style, pace, or availability).From there, we’ll coordinate the changes on our side, review suitability, and share new tutor profiles for you to choose from, subject to availability.﻿While we always encourage continuity with one tutor where possible, we understand that learning needs can evolve. Flexibility is available to ensure your child receives the right support at the right time.

Question 44

How are tutors selected and vetted?

Accepted Answer

All Global Tutors educators go through a rigorous screening and onboarding process before joining our team. This includes in-depth interviews, qualification verification, reference checks, and annual police clearance, ensuring the highest standards of professionalism and child safety.Our tutor network includes experienced exam specialists, subject-matter experts, language specialists, Master’s degree holders, senior educators, curriculum specialists, counsellors, and educational psychology professionals. Many have worked extensively across international and national curricula. Tutors are selected not only for their depth of subject knowledge or language expertise, but also for their strong understanding of curriculum requirements, assessment objectives, and exam standards. This ensures learners receive support that is accurate, relevant, and aligned with their academic pathway.While our tutors operate as independent professionals, they are required to adhere to strict Global Tutors standards around ethics, communication, confidentiality, and learner care. This allows us to maintain consistency, quality, and integrity across the platform—while still offering families flexibility and personalised matching.In short, our team is diverse and highly qualified with the expertise needed to support learners academically, linguistically, and holistically.

Question 45

Can tutors communicate with schools if needed?

Accepted Answer

Tutors do not routinely communicate directly with schools, but this can be arranged if needed.If school communication would be helpful (for example, aligning on syllabus coverage or assessment expectations), this can happen with parent consent and is usually coordinated through your Educational Consultant to ensure clarity and professionalism.Our primary focus is supporting the student, while keeping parents fully informed and involved.

Question 46

Do tutors provide feedback or progress updates?

Accepted Answer

Yes, tutors do provide feedback and progress updates.This may include:informal updates during or after lessons,feedback shared in the subject WhatsApp group, andobservations about progress, challenges, or areas needing focus.Your Educational Consultant can also provide updates or request more formal feedback if needed, ensuring parents stay informed about their child’s progress.

Question 47

Can tutors help with homework, projects, and assessments?

Accepted Answer

Yes, tutors can help with homework, projects, and assessments.Allocated lesson time can be used for homework support, projects, exam practice, or revision, depending on the student’s needs.Any time a tutor spends reviewing work, marking past papers, or providing feedback outside of live lessons is credited accordingly. Parents can request this support in advance, and the time will be deducted from the student’s available credits.To ensure fairness and clarity, we do not encourage ongoing academic support via chat outside of lesson time. If additional review or marking is needed (for example, a project or past paper), credits can be allocated to appropriately cover the tutor’s time.This approach allows families to use credits flexibly and transparently while respecting tutors’ time.

Question 48

Will tutors follow my child’s school pace or go ahead?

Accepted Answer

Tutors aim to work in alignment with your child’s school pace, while also providing support where needed.In most cases, tutors:follow the school syllabus and assessment timeline,reinforce current topics being covered at school, andfill in gaps where understanding may be weaker.If a student is ready or needs additional support, tutors may move slightly ahead to build confidence or prepare for upcoming work, but this is always done thoughtfully and in consultation with the student and parents.

Question 49

How do tutors assess my child’s starting level?

Accepted Answer

Tutors assess your child’s starting level through a combination of observation, discussion, and diagnostic work.This usually includes:asking questions during the first few sessions to gauge understanding,reviewing recent schoolwork, tests, or past papers, andobserving how your child approaches questions, problem-solving, and exam-style tasks.Based on this, the tutor identifies strengths, gaps, and learning needs and then tailors lessons accordingly. Your Educational Consultant can also help coordinate this process if more formal feedback is needed.

Question 50

Can we pause tutoring and resume later?

Accepted Answer

Yes, you can pause tutoring and resume later.There’s no obligation to continue uninterrupted. Credits remain valid for 12 months, so you’re free to pause during busy periods and restart when it suits your schedule. Just let your tutor or Educational Consultant know so we can coordinate everything smoothly.

Question 51

Are tutors trained to work with shy or anxious students?

Accepted Answer

Yes , our tutors are trained and experienced in working with shy or anxious students.They take a supportive, patient approach, helping students build confidence at their own pace. Tutors focus on creating a calm, encouraging learning environment, adapting their teaching style to suit each student’s personality and needs so students feel comfortable and supported.

Question 52

What happens if my child doesn’t connect well with the tutor?

Accepted Answer

If your child doesn’t connect well with the tutor, please let us know. Tutor–student fit is important, and if something isn’t working, we can:discuss adjustments to the approach or structure of sessions, ormatch your child with a different tutor who may be a better fit.Your Educational Consultant will help guide this process to ensure your child feels comfortable and supported.

Question 53

How do you decide which tutor is the best fit for my child?

Accepted Answer

We use a bespoke tutor-matching process that combines:a structured tutor-matching system,our team’s close working relationships with tutors, andyour child’s grade, curriculum, subject needs, and learning style.We decide on the best tutor fit by looking at a combination of academic needs, learning style, and personality.We consider:the subject and curriculum your child is studying,the tutor’s experience and expertise at that level,your child’s learning style and confidence level, andany specific goals, such as exam preparation or confidence building.Based on this, your Educational Consultant carefully matches your child with a tutor who is best suited to support both their academic progress and personal learning needs.This allows us to recommend tutors who are both academically strong and personally well suited to support your child effectively.

Question 54

Can siblings share an account or credits?

Accepted Answer

We strongly recommend separate accounts for each child. Sharing accounts or credits often creates scheduling conflicts, tracking issues, and credit allocation disruptions in the system.

Question 55

Do you support short-term help or only ongoing tutoring?

Accepted Answer

We support both short-term help and ongoing tutoring.Some families use tutoring for short-term support, such as exam preparation, revision, or catching up on specific topics. Others prefer ongoing tutoring for consistent academic support throughout the year. Our flexible credit system allows you to choose what works best for your child and adjust as needs change.

Question 56

Can tutoring start mid-term or mid-year?

Accepted Answer

Yes. Global Tutors is not a school, and tutoring can start at any time during the year, including mid-term or close to exams.﻿There’s no requirement to begin at the start of a term. We regularly support students who join at different points in the academic year, whether for catch-up, exam preparation, or targeted subject support.

Question 57

Do you offer a trial or introductory session?

Accepted Answer

Before tutoring begins, we usually arrange a short introductory Meet & Greet session so the student and tutor can:meet each other,discuss goals and challenges, andensure there’s a good fit.15 virtual meeting that helps everyone feel comfortable before moving into regular lessons.

Question 58

How quickly can my child start tutoring after enquiry?

Accepted Answer

In most cases, your child can start tutoring within a few days of enquiry.Once we’ve gathered the necessary details and matched you with a suitable tutor, we arrange an introductory session and set up scheduling as quickly as possible. Start times may vary slightly depending on tutor availability and subject, but we always aim to get students started promptly.

Question 59

How does online tutoring with Global Tutors work?

Accepted Answer

Online tutoring with Global Tutors is designed to be flexible, supportive, and well-structured.Here’s how it works:Initial enquiry & consultation You share your child’s subjects, curriculum, goals, and learning needs. An Educational Consultant reviews this and guides you through the process.Tutor matching We use a bespoke matching process to recommend tutors who are academically and personally well suited to your child.Introductory session A short meet-and-greet is arranged so the student and tutor can connect and ensure a good fit before lessons begin.Tutoring & scheduling Once confirmed, lessons are scheduled directly between you and the tutor at mutually convenient times. Sessions are delivered live online using video, screen sharing, and interactive tools.Credits & flexibility Tutoring runs on a credit-based system (1 credit = 1 hour). Credits are used as lessons take place and can be topped up anytime.Ongoing support Tutors provide feedback, and your Educational Consultant remains available for adjustments, questions, or additional support.This structure allows families to receive high-quality tutoring with flexibility and clear communication throughout.

Question 60

What curricula does Global Tutors support?

Accepted Answer

We provide one-on-one online tutoring for a wide range of internationally recognised curricula. These include:• Cambridge GCSE (Foundation), IGCSE, AS, A Levels• IB International Baccalaureate : MYP, DP• Pearson Edexcel International GCSE (iGCSE)• Multilingual tutoring support (English, Spanish, French, Arabic, Afrikaans, etc)We can also support:• APs, US High School, GED (General Education Development)• Standardised tests: SAT, IELTS• Other local/national systems: CAPS, IEB, NSSC, CBSE, ICSE, Pruebas Saber, French Baccalauréat, etc)• Home-schooling• Curriculum bridging supportCambridge (IGCSE, AS andA-Levels), International Baccalaureate (IB), Pearson Edexcel International and other worldwide curricula. Lessons are tailored to each student’s requirements, learning style, and academic goals, ensuring personalised support and exam-focused preparation.

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